Our policies, agreements, notices and other general legal matters.
General legal matters
- Users of Cogeco Peer 1's services are subject to Cogeco Peer 1's Master Services Agreement (sometimes referred to as Cogeco Peer 1’s Terms and Conditions) and our Acceptable Use Policy.
- Users of Peer 1's colocation and bandwidth services are also subject to additional Colocation Terms and Conditions.
- Cogeco Peer 1's services are provided according to our Service Level Agreement.
- View the HM Revenue & Customs explanation of VAT (Accounting for UK VAT on electronically supplied services where the supplier is in the UK; this links to the HMRC website).
- Colocation services are required to charge VAT. Read about colocation services and VAT, including where to find VAT forms.
The contents of this website are copyright 2014 Cogeco Peer 1 (UK) Ltd.. All rights reserved.
Cogeco Peer 1, the Cogeco Peer 1 logo and certain other marks in this website are the trademarks, trade names and service marks of Cogeco Peer 1. Any use of such marks without the prior written consent of Cogeco Peer 1 is prohibited. Other trademarks and logos are the property of the parties to whom they are attributed.
To ensure Cogeco Peer 1's customers receive quality service, Cogeco Peer 1 randomly selects phone calls for monitoring. These calls, between Cogeco Peer 1's customers and employees, are evaluated by supervisors. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.
Policy on third party legal process
Cogeco Peer 1 takes the privacy and security of its customers seriously. It is Cogeco Peer 1's policy to respond only to validly issued subpoenas and other legal processes properly served on Cogeco Peer 1 or its subsidiaries with regards to access to information, documents or other business records. Third parties wishing to serve such process on Cogeco Peer 1 may do so in writing through Cogeco Peer 1's Legal Department. Cogeco Peer 1 will evaluate each such request based upon the applicable law and facts.
An administrative fee of GB£75 (or an equivalent administration fee in the applicable jurisdiction) will be charged for each request to cover Cogeco Peer 1's fees and expenses in responding to the request. Cogeco Peer 1 may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. Cogeco Peer 1 may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.
Cogeco Peer 1 expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to, any third party requests or legal process.
Links to third party services
This website may contain links to certain applications, services or websites offered by third parties ("Third Party Services"). Cogeco Peer 1 is only an information provider and not a referral service, and Cogeco Peer 1 does not recommend or endorse any of these Third Party Services, or monitor or have any control over the Third Party Services. Cogeco Peer 1 makes no guarantee, representation or warranty of any kind as to the quality, competency, accuracy, currency or completeness of any Third Party Services. You assume full responsibility for your use of the Third Party Services.
For more information about our policies and terms, please get in touch.